What can King of the court Roger Federer teach us about communication?
Posted by Amy Bell on 31 July 2018

Roger Federer is my favourite sportsperson of all time. He oozes with a calm, sophisticated determination which allow him to make being one of the best in the world look effortless.

Roger Federer playing tennis
Photo by Shep McAllister on Unsplash

But, what does it have to do with communication?

Well, Roger Federer is an undeniable brand. Whether he set out to build himself as one or not, ’Roger Federer’ stands for his persona as well as his sporting prowess. Today, he is a classic example of how communication runs through everything you do.

1. He works extremely hard behind the scenes so that it looks effortless when it matters. He obviously trains extremely hard to be as good as he is, but he rarely looks out of breath or under pressure. He delivers clean efficient movement and a set of very precise skills, even on the grandest of stages.

2a. His dedication and commitment to the cause is evident in his whole demeanour, but you rarely see a break in his calm exterior. He is not a sportsman that wears his heart on his sleeve nor is he ungracious in defeat.  He is known for inspiring others to adopt a calm exterior on the sports field.

I have it on good authority that he was not always so calm behind the scenes. Over time he has mellowed and built a loyal following of millions of spectators around the world.  He is also loved by an awful lot of his competitors for being such a nice guy.

2b. His family and team continue the same trend. There is an added bonus with Federer and that is his family support, something that seems to be a key feature with tennis players. Federer’s family are very visible in the box at Wimbledon, and they seem to have a similar approach to him. Although, they do show more nerves from time to time.

3. Unflappable with the media. As someone working in PR I respect his ability to always  answer media questions coherently and with considered information. He is, no doubt, well trained in this area by now, but it is still nice to see and I doubt his team will worry too much about what he will come out with – something that can’t be said for everyone.

4. He has a personal logo which even the recent swap from Nike to Uniqlo can’t damper. When you see the RF you don’t think Nike, you think Roger Federer. It transcends the Nike brand and, although currently owned by Nike, he is confident it will come to him in the end. It is his initials after all. It is something that goes hand and hand with the man, not the clothing company.

The new agreement is rumoured to be a $300 million deal over 10 years which seems to reinforce his brand worth. How many other aging sports people have been known to make such a deal so late in their careers?

5. He embodies his profession. For someone who was never really into tennis, Roger Federer represents tennis, Wimbledon, and sport. I believe he is an example of best practice not only in sports, but in business as well.

To me, he stands for quiet excellence and gives me inspiration to put in the hours behind the scenes to deliver the best possible performance. His calm professionalism in pressured situations demonstrates a standard to strive towards and his commitment has been rewarded with longevity.

“Since day one, Amy herself has fit seamlessly into our team, understanding the message we want to convey and the audiences we want to reach. Her upfront audit was invaluable in helping us internally hone our common voice, which has demonstrated itself in the consistency of the content we put out as a brand and as individuals within the company. Behind the scenes, Amy has instinctively adopted our internal communication methods (Slack, SharePoint) and works closely with our in-house graphic design team to ensure our graphics and copy are in sync.” Lucy Prior MBE - previously from 3Squared 2021
“I saved so much time after implementing a more structured approach which has given me the opportunity to focus on creating more content and work more closely with my clients. Amy and her team are easy to deal with and are quick to provide valuable solutions. I would not hesitate to work with Hey Me again in the future.” Karen Duncan - Lanehead Coniston
“I met Amy a few years ago at a Young Rail Professionals event and was able to provide her with an opportunity to manage the comms on a major alliance which she flourished at. Soon after she started, Marie came along to provide HR support across the multiple businesses. It seems only natural that being as dynamic and knowledge as they are, they are looking to work together on this new venture, which I am sure will be a huge success.” Karen Duncan - Lanehead Coniston
“I saved so much time after implementing a more structured approach which has given me the opportunity to focus on creating more content and work more closely with my clients. Amy and her team are easy to deal with and are quick to provide valuable solutions. I would not hesitate to work with Hey Me again in the future.” Karen Duncan - Lanehead Coniston

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