You are the focal point
Posted by Amy Bell on 24 September 2018

I have always been the person behind the scenes, happy to write the words for other people to say, or to come up with the quotes to be written in features and articles. Always pulling the strings, as it were, rather than sitting in front of the camera. Until now.

Hands holding a phone and taking a picture of a sunset over a beach

Since setting out as a freelancer I have had to learn to become the focal point of the business. Developing the business and a personality to go with it, which, for the first time ever, can be mine.

That might sound fantastic, and it is an amazing opportunity, but with such an opportunity you feel quite a lot of pressure to get it right.

It has been this pressure that has held me back from really setting out to practice what I preach; posting blogs and updating social media consistently. This may be an odd concept when bearing in mind that I write and post for clients on a daily basis; but posting for myself has been a big barrier during my first year as a freelancer. I’ve been held back by the concept of letting myself out, my thoughts and my life, not a corporate view.

After speaking to a number of new businesses, along with those which have been around a while, it seems this is a common area that affects many of us.

Some of the statements I have heard, just in the last week, include: “what do I say?” “But, I don’t have any cool pictures” “my business isn’t interesting enough for Instagram/ Facebook” “I don’t want to sell all the time, but I need to sell X” “I got more likes for a picture of my breakfast than I did for a work post”.

For so long we have been programmed to hide a lot of who we are for a greater good: a school code with a uniform or a corporate culture, but as a small business you don’t have that restraint anymore and you can let yourself out.

We need to remind ourselves:

The key to social media, as a small business particularly, is to be human.
Be a person going about their life, because at the end of the day, people buy from people. If your audience is choosing you, they want to see that you are passionate about what you do, that you have energy and that you care. We all like to feel connected, and the digital world helps that connection form and grow with a far wider outreach than is possible face to face.

All the different platforms have their place and their function, one size does not fit all.
Different social media channels will be helpful to different people, different times of the day gain the most engagement, and different types of posts are found to be of the most interest. It depends on your business.

Social media is a two-way communication channel, connect and give something back.
In some ways social media is a means of distributing what you want to share with your audience, but it is also a way to connect with them, have a conversation, share interesting things and build a relationship. Let’s not forget it is also a way for them to contact you too, so, be available.

If you’re still unsure about the best way to communicate your business I have a variety of services which could help you.

In addition, one of my fellow new businesses Buttercrumble Creative has put together some great tips for upping your social media game with fun content.

“Since day one, Amy herself has fit seamlessly into our team, understanding the message we want to convey and the audiences we want to reach. Her upfront audit was invaluable in helping us internally hone our common voice, which has demonstrated itself in the consistency of the content we put out as a brand and as individuals within the company. Behind the scenes, Amy has instinctively adopted our internal communication methods (Slack, SharePoint) and works closely with our in-house graphic design team to ensure our graphics and copy are in sync.” Lucy Prior MBE - previously from 3Squared 2021
“After meeting Amy a few years ago, I was able to provide her with an opportunity to manage the comms on a major alliance, alongside Marie from Doodle HR, which she flourished at. Amy helped me to implement a more structured approach, freeing up my time to work more closely with clients and create new content. Hey Me are easy to deal with and quick to provide valuable solutions; I wouldn’t hesitate to work with Amy and the team again” Karen Duncan - Lanehead Coniston
“Working with Hey Me is very straight forward - they take you through whatever process is needed, with clear instruction and good ideas. Since working with Hey Me, Zak Mobility now has a strong brand identity and purposeful website that is fit for purpose. I would recommend Hey Me to other companies, as they do a professional job with a friendly face.” Sam Pearce - CEO, Zak Mobility
“As a member of the RIA SME Leadership team, Amy ran a slimdown version of the Hey Me messaging workshops in 2023. The workshops helped the team to delve deeper into what the SME group stood for, what it meant to them as individuals and businesses and what they wanted to gain from communications. By holding up a mirror to those in the group and using a tiered approach, the group was able to find a common purpose and with Hey Me's help, a common language which best represented the aims of the leadership team and our RIA SME members. The fantastic results of this can be seen in action on our SME page of our website.” Isabella Lawson - Railway Industry Association

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