If I had to pick one word that defines the success of an organisation it would be clarity.

Clarity in a business is about providing clear information so that all employees know what the business stands for, how they are involved, and the role they play in making it successful.

If your employees were asked to describe what your business did, would they be able to explain this clearly? If the answer is no, then there’s work to be done. Here’s why clarity in the workplace is so important.

It creates a shared purpose

Clear communications ensure everyone is working together, towards the same mission with their goals aligned. Without clarity, employees become disengaged, are unable to perform to the standards you need them to, and circulate the wrong messages, which can lead your business in the wrong direction.

Your employees are your ambassadors for your company. If they feel confused, so will the outside world. Having clear-cut communications in place prevents mistakes arising from misunderstandings, which is crucial for protecting your bottom line.

It eliminates anxiety

Uncertainty generates anxiety. If there’s a lack of communication, people fill in the gaps, which can lead to unhealthy work practices, rumours, and a lack of trust. This could put you at risk of losing good staff.

Most people want to feel informed and be a part of something. Promoting clarity around goals, expectations and workload demands, etc., can eliminate anxiety in an employee’s day-to-day role and contribute to their overall happiness at work.

It powers productivity

Clarity powers productivity by promoting good teamwork and enthusiasm for a project or task. It also leads to shorter, more productive meetings, and better decision making, which ultimately saves you time and money. Without clarity, a company can fail.

So, how can we promote better clarity at work?

  • Use plain English -Adopt clear, concise, and meaningful messaging in all your communications. Don’t hide behind corporate slogans or ‘business speak’. Instead, embrace real messaging that everyone can understand and relate to.
  • Adapt your communications – Messages can get lost in translation. Especially when you’re communicating to a variety of people across numerous channels. So, it’s important to find different ways to say the same thing clearly.
  • Commit to communicating regularly – Even if there’s nothing to say, say something. Communicating consistently will reassure employees that you care about them and are doing all you can to keep them informed.
  • Encourage feedback -Always be open in your communications and proactively ask for feedback, whether good or bad, to better understand how to improve team clarity. This could be through anonymous surveys or Q&A sessions.
  • Create a strategy that’s tied to your value proposition – A clear strategy leads to clear communications. Employees want to know why they matter. Articulate your short and long-term goals clearly to show how each part of the business fits together in achieving the overall vision.

There’s no doubt about it – creating clarity is a remarkably simple way to make your business a success.

Learn more about how to create clarity in your business through Hey Me’s toolkits, which teach you how to create clear messages with the help of easy-to-adapt guides, processes and examples.


Amy sits on a bench overlooking the river ouse, using her phone
A team of workers discuss something whilst looking at a laptop screen
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Author Amy.Bell

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