Diversity, Equity and Inclusion in Marketing – Hey Me
Posted by Amy Bell on 22 July 2024

Last month, Hey Me celebrated Pride Month, and encouraged our audience to do the same. Platforms such as social media can be powerful tools for highlighting ongoing LGBTQ+ rights advocacy, and supporting communities that have faced oppression and prejudice. The month of June now hosts a wealth of online celebrations for the LGBTQ+ community, while simultaneously drawing attention to prejudices and difficulties members that members of the community faces.

To encourage thought-provoking conversations on why inclusivity and diversity matters not only in the workplace, but also in marketing representations, we asked team members of Hey Me to evaluate marketing campaigns that effectively embraced diversity and inclusivity.

Our Senior PR and Communications Manager, Emma, said: ‘I really admire Dove’s recent advertisement campaigns. For a heritage brand, they made a bold move a few years ago and launched a new brand look and feel/campaign that placed diversity and inclusion at the heart of the brand. The beauty advertisement industry has made great strides in becoming more inclusive and I certainly know now that it is much more diverse than when I was younger. It is important to see representation for all, so we all feel included.’

Another notable campaign is Nike’s ‘Until We All Win’ campaign, which centred around uniting for a common goal of equality, wellbeing, and most of all inspiring people to take action in their communities.

Olivia, our Communications Intern particularly liked the way the popular sports brand had used to goal of ‘action’ in a completely different way, and have communicated the definition to mean less about physicality and sports, and more about how togetherness and fairness can be achieved through personal action. Although Nike’s products remain at the core of this campaign, it is refreshing to see such a focus on educating their audience on LGTBTQ+ communities, as well as indigenous communities, mental health, and even spiritual healing.

Emma’s and Olivia’s chosen inclusive campaigns are examples that are aligned with the brands message, and embraces their message in a more inclusive nature. However, it is worth considering that there are campaigns that failed to be as successful as these.

Emma argues that sometimes the authenticity of the campaigns’ message can get lost in efforts to become more ‘woke’. Any ingenuine message often will not resonate well with your audience, and is best avoided. If the opportunity presents itself, you should ‘truly practice what you preach’.

Additionally, with Dove’s and Nike’s inclusive campaigns, it’s important to consider how their brand’s product/service can truly embrace inclusivity too, and whether it reflects their campaign. Many products in the beauty industry have been criticised for their limited and not diverse make-up, like makeup brands who offer a limited variety of foundation shades, for example. Equally, should it be considered whether a billion-dollar company, like Nike, could do more to personally enrich the lives of minority communities that face prejudice.

Proving that these concerns for inclusivity can be scaled down to smaller businesses, Emma says that: ‘The same applies to the B2B market. Businesses who say they are diverse can often be far from it – excluding potential employees such as working mothers, due to the flexible working patterns they may require.’

In an effort to make the world a more welcoming and inclusive place, being authentic in your messaging is essential. If you truly care for inclusivity, you most practise it first, and then promote it.

“Since day one, Amy herself has fit seamlessly into our team, understanding the message we want to convey and the audiences we want to reach. Her upfront audit was invaluable in helping us internally hone our common voice, which has demonstrated itself in the consistency of the content we put out as a brand and as individuals within the company. Behind the scenes, Amy has instinctively adopted our internal communication methods (Slack, SharePoint) and works closely with our in-house graphic design team to ensure our graphics and copy are in sync.” Lucy Prior MBE - previously from 3Squared 2021
“After meeting Amy a few years ago, I was able to provide her with an opportunity to manage the comms on a major alliance, alongside Marie from Doodle HR, which she flourished at. Amy helped me to implement a more structured approach, freeing up my time to work more closely with clients and create new content. Hey Me are easy to deal with and quick to provide valuable solutions; I wouldn’t hesitate to work with Amy and the team again” Karen Duncan - Lanehead Coniston
“Working with Hey Me is very straight forward - they take you through whatever process is needed, with clear instruction and good ideas. Since working with Hey Me, Zak Mobility now has a strong brand identity and purposeful website that is fit for purpose. I would recommend Hey Me to other companies, as they do a professional job with a friendly face.” Sam Pearce - CEO, Zak Mobility
“As a member of the RIA SME Leadership team, Amy ran a slimdown version of the Hey Me messaging workshops in 2023. The workshops helped the team to delve deeper into what the SME group stood for, what it meant to them as individuals and businesses and what they wanted to gain from communications. By holding up a mirror to those in the group and using a tiered approach, the group was able to find a common purpose and with Hey Me's help, a common language which best represented the aims of the leadership team and our RIA SME members. The fantastic results of this can be seen in action on our SME page of our website.” Isabella Lawson - Railway Industry Association

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