When two worlds collide
Posted by Amy Bell on 13 March 2018

After spending much of my time at school playing sports I always appreciated the positive effect team sports had on development of key skills. But, it wasn’t until I took a break from sports to build my career, before returning and taking up coaching, that I realised how much my career could aid my sporting experiences in return.

I have always enjoyed working behind the scenes of communication, finding and developing messaging, working up clear quotes and statements and discussing answers to possibly tricky questions. Put simply, helping others to communicate and promote themselves clearly.

Volleyball drill planning
Volleyball drill planning

In my role as a coach, planning sessions and the development of the team for the season is where my two worlds collide. Just as in my work, when I develop a communications strategy to fit into the business plan, I plan every session and fit this into an over-arching plan for the development for the season. Using my knowledge of planning communications campaigns, I opt for a DRIP approach (sending messages in parts, bit by bit), breaking down the skills and building them back up.

Thinking about the way to teach new and reinforce developed skills, to a group of varying abilities, ages and languages uses the same skills as communicating to larger groups through marketing and PR strategies. You need to identify the target audience and take note of their behaviours and learning styles, then use methods which complement them. The only difference is, coaching is face-to-face so you can see the reactions and adapt in real time.

A group of ladies playing volleyball in a sports centre with a referee pointing in between them

Using different methods of communication and explanation to engage and educate – explaining, demonstrating, drawing and helping players explore the skills and feel confident with each element. Many a time they don’t realise how much they have improved until they use the skill in a game. Just as you move people through the marketing funnel, depending on how well members of the target audience engage, in sports, after the movements are developed, player roles and game strategies can be introduced, moving the players through the funnel.

As the players develop as individuals they also begin to gel as a team, learning new life skills; teamwork, communication, leadership and group roles which help the team to progress as a group. Outside of sports individuals can use their new skills as they work through their time at school or chosen career more able to communicate and work as a team, manage disappointment and stress better and set goals to help them progress.

My two worlds, coaching and communication collide and help me to improve, on a daily basis. What I learn from one I can adapt for the other. I see the whole as well as the parts, I plan with more specific actions and I find varied methods to communicate to target audiences who engage differently with different channels and types of content.

“Since day one, Amy herself has fit seamlessly into our team, understanding the message we want to convey and the audiences we want to reach. Her upfront audit was invaluable in helping us internally hone our common voice, which has demonstrated itself in the consistency of the content we put out as a brand and as individuals within the company. Behind the scenes, Amy has instinctively adopted our internal communication methods (Slack, SharePoint) and works closely with our in-house graphic design team to ensure our graphics and copy are in sync.” Lucy Prior MBE - previously from 3Squared 2021
“After meeting Amy a few years ago, I was able to provide her with an opportunity to manage the comms on a major alliance, alongside Marie from Doodle HR, which she flourished at. Amy helped me to implement a more structured approach, freeing up my time to work more closely with clients and create new content. Hey Me are easy to deal with and quick to provide valuable solutions; I wouldn’t hesitate to work with Amy and the team again” Karen Duncan - Lanehead Coniston
“Working with Hey Me is very straight forward - they take you through whatever process is needed, with clear instruction and good ideas. Since working with Hey Me, Zak Mobility now has a strong brand identity and purposeful website that is fit for purpose. I would recommend Hey Me to other companies, as they do a professional job with a friendly face.” Sam Pearce - CEO, Zak Mobility
“As a member of the RIA SME Leadership team, Amy ran a slimdown version of the Hey Me messaging workshops in 2023. The workshops helped the team to delve deeper into what the SME group stood for, what it meant to them as individuals and businesses and what they wanted to gain from communications. By holding up a mirror to those in the group and using a tiered approach, the group was able to find a common purpose and with Hey Me's help, a common language which best represented the aims of the leadership team and our RIA SME members. The fantastic results of this can be seen in action on our SME page of our website.” Isabella Lawson - Railway Industry Association

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